We care about our members and want you all to be equally knowledgeable about how registration goes. This guide is suitable for all divisions. If you have any questions specific to registration, please do not hesitate to contact the relevant coordinator (rec@tsvl.org or intermediate@tsvl.org or comp@tsvl.org) and/or operations (operations@tsvl.org).

TSVL Registration 101

1. How do I know what information I need to register?

• Registration is done through TeamSnap individually for all divisions. If you aren’t already in TeamSnap you will register with the platform when you are signing up for the Division.  It doesn't take long, but be sure you input your information accurately, in particular the email you wish to use.  There are specific fields you’ll need to fill in when you register that vary somewhat between the Competitive, Intermediate and Recreational Divisions. 
• If you're a returning member/player from last season make sure you can access your TeamSnap account (i.e. that your username and password work) and that your profile and payment information is updated.
• NOTE: Competitive and Intermediate Division players are required to provide their team and captain’s names. Please ensure these are entered with correct spelling.

2. Where do I find the registration link?

• The easiest place to get the links is from tsvl.org/registration. 
• They will also be shared to our email list, posted on Facebook, and be included on the corresponding division’s webpage.

3. What happens when registration opens at 7:00 pm?

Strategies for everyone:

• You can use a desktop or laptop computer, tablet or phone, but you will have more functionality and be faster on a desktop or laptop. We've heard some have had more issues using a tablet. Whatever you use, make sure you have a stable internet connection. 
• Have all your information ready before you sit down. This is especially important if you're registering for someone else; get their information in advance (see Q1 above). 
• Use the correct link provided to login to the TeamSnap registration portal.  It won't open until 7:00pm.
• You must include the membership fee ($20.00/season) if you haven’t purchased one yet for the season and the appropriate playing fee. You only need to purchase the membership fee once regardless of playing in multiple divisions.
• Be sure to include all the information requested on the registration/checkout page. Be complete and accurate. Teams/players have missed out by prioritizing speed over accuracy.
• If whatever you’re registering for is SOLD OUT, immediately add yourself to the Waitlist. There is a lot of flux at the beginning of the season, particularly in the Recreational Division.

Strategies for teams:

• Have a registration party in-person or on Zoom, so you know everyone can be online at the same time. The most frequent mistake we hear is one player getting online late and letting the whole team down. 
• A team registering for the Competitive Division is only assigned a priority rank after their sixth team member is registered. The team’s timestamp is that of their sixth member’s registration. If a subsequent team member’s registration improves the team’s priority ranking, a new rank will be issued with that team member’s registration timestamp.
• Captains should ensure that all their players have both the correct spelling of the team name and the captain’s name.

4. Your Membership Fee must be bought when you first register to play in a division, not before or after.

• Purchasing your membership fee will not affect how quickly you can complete your registration.  It is an integrated registration form. You only pay League registration once each season regardless of the number of divisions you play in.

5. What does it mean to be a “returning member” or "returning player"?

Returning Member Definition: To be considered a “Returning Member” for Fall 2022, you must have bought a TSVL membership for Winter 2022, OR Fall 2021.

Returning Player Definition:  To be considered a “Returning Player” for Fall 2022, you must have been on ANY team's roster in the respective (Comp or ID) Winter 2022 division (not necessarily the same Winter 2022 team).  This does not apply to substitute players.

For more details on the application of these definitions, visit the Division's homepage.

6. What about refunds? Are there any charges for requesting a refund?

• Refunds are available under the conditions listed on the division pages. You do not need to provide a reason for requesting a refund. IMPORTANT: A part of your registration costs includes an administrative fee from TeamSnap. You will not receive this back if you request a refund. For example, a request for a refund on a $20 membership fee will result in $17.81 returned to the player. ($2.19 goes to TeamSnap and is non-refundable.)

See  you on the courts!